Identity Theft & Fraud Prevention

Identity Theft Information

Greenfield Savings Bank will never ask you to provide personal information in the form of an email. We urge you to report any such attempt to our Customer Service Center toll-free at (888) 324-3191. If you think you may have given information of this kind to someone claiming to be from Greenfield Savings Bank, please contact us immediately. If you are uncertain you are communicating with the Bank, do not respond, call us directly and we will assist you.

eFraud Learning Center

Our eFraud Learning Center features videos and articles on how to identify and help protect yourself from fraud and identity theft. There are also resources to assist you if you have been a victim including what to do, how and where to report fraud and identity theft and more. New videos and updates are posted regularly so keep checking for new information and resources.

Fraud Trends

Protecting our customers is our top priority. We are constantly monitoring your debit card transactions for purchases outside your normal purchasing patterns or purchases that are consistent with previously identified fraud trends.


Scammers use many tactics to sound and appear credible. They sometimes provide information like badge numbers, names of actual law enforcement officials and federal judges, and courthouse addresses. 

Phishing Schemes

At Greenfield Savings Bank, we take pride in our commitment to our customers, and we are therefore alerting you to be aware of these potentially dangerous schemes.

Credit Reporting Agencies

One of the most influential factors in obtaining a loan is your credit score. Building a good credit score and protecting it can help you qualify for the best rates whenever you apply for any type of credit.
Consumers can receive a free copy of your credit reports annually by contacting each of the credit reporting agencies listed below.
If you use GSB's Online Banking or Mobile Banking, you may also obtain your credit score and credit report for FREE, any time, through the GSB CreditCenter.

Corporate Account Takeover (CATO)

Simply put, corporate account takeover is the business equivalent of personal identity theft. Hackers, backed by professional criminal organizations, are targeting small and medium businesses to obtain access to their web banking credentials or remove control of their computers. These hackers will then drain the deposit and credit lines of the compromised bank accounts, funneling the funds through mules that quickly redirect the monies overseas into hackers’ accounts.