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GSB Names Shandra Richardson Senior Vice President, Senior Operations Officer


Shandra Richardson, SVP & Senior Operations Officer Greenfield Savings Bank (GSB) has named Shandra Richardson senior vice president and senior operations officer. She will direct all aspects of the bank’s operations, including compliance, retail banking, marketing, deposit, electronic, and loan operations, as well as developing and implementing new policies and procedures for organizational systems management.

“Shandra has joined GSB with more than 15 years of financial and banking experience at the executive level in consumer retail banking, operations, and regulatory functions,” said John Howland, president and CEO of Greenfield Savings Bank. “In addition, Shandra is the embodiment of our core values of commitment to customers and community.”

Prior to joining GSB, Richardson held multiple leadership roles at Citizens Bank N.A. and, most recently, at Santander Bank N.A. She specializes in operational life-cycle transformation, regulatory exam preparation, project management, and organizational development. She has also been involved in company diversity, equity, and inclusion initiatives, including active participation in multiple employee resource groups (ERGs) focusing on the support and empowerment of women and black and Latinx employees.

A UMass Amherst graduate, Richardson received a bachelor’s degree in marketing and then went on to earn an MBA along with completing leadership and Lean Methodology Executive Education courses. While working in the Boston area, she has been active in the Greater Boston and South Shore communities volunteering at a wide range of organizations, such as Cradles to Crayons, Dress for Success, United Way, Year Up, and OneBostonDay.org. She also serves as a member of the Harvard Business Review advisory council, an opt-in research community of business professionals, and has also served as the New England regional lead of the Thrive ERG, which provides resources and support to caregivers and individuals with physical or cognitive differences.