Privacy, Security, and Terms & Conditions

We believe you deserve to work with a bank you can trust; that’s why protecting your personal and financial information is a priority for us. We’ve got your back.

No one needs more junk mail or yet another unwanted message in the email inbox. While other businesses might, GSB won’t sell your personal information for our financial gain. You can check our Privacy Policy for more information.

Stay safe, friends.

From providing identity theft protection tips to alerting our community about the latest scams hitting the Valley, we’ll give you the tools and information you need to keep your money and your identity safe.

We have had reports of a very sophisticated IMPOSTER SCAM targeting our customers.

Posing as Greenfield Savings Bank representatives, fraudsters may send you an email or text your mobile phone number that appears to come from the Bank reporting fraudulent activity on your account. They will try to convince you to provide your bank account and/or debit card numbers, passwords and/or security answers to take over your account and initiate fraudulent transactions. Please note: the Caller ID from the scammer may even appear to be from the Bank.

If you receive any calls or texts that you suspect are a scam or suspect that you may be a victim of fraud, please call the bank at 888-324-3191.

We are committed to helping protect our customers’ personal and account information. If you see a transaction that you do not recognize, it is very important to alert us immediately so that we may assist you in stopping any unauthorized transactions.

As a reminder, if you are ever unsure of the legitimacy of a phone number, please hang up and call back at the phone number listed on our website www.greenfieldsavings.com.

If you suspect that you have been a victim of suspicious activity, please do not hesitate to contact us at 888-324-3191 or email us at customerservicecenter@greenfieldsavings.com

Fraud Alert: Online Banking Scam

The Massachusetts Banker’s Association (MBA) has issued a Fraud Alert about new fraud schemes utilizing sophisticated “vishing” tactics to compromise consumer accounts.

"Vishing" is defined as the fraudulent practice of making phone calls or leaving voice messages purporting to be from reputable companies to induce individuals to reveal personal information, such as bank details and credit card numbers.

According to the MBA, bank customers are being targeted with spam phone calls with their bank’s name and/or main phone number, typically in the evening (after office hours). The fraudsters are then using social engineering tactics to ease the customer’s concerns by stating that they are calling “to help mitigate potential fraud” and request that the customer provide online banking credentials including the username, password and multi-factor authentication codes received by text. Unfortunately, fraudsters can sound legitimate and sincere.

Once the fraudster gains entry to a customer’s online banking, they can siphon out cash by initiating peer-to-peer (P2P) payments (most typically using Zelle), intra-bank transfers, EFTs and even – in some cases – wire transfers. Fraudsters sometimes initiate debit card transactions first.

Most fraudulent card transactions have originated from Texas with purchases at retailers such as Kroger and Walgreens.

Fraudsters know that real-time fraud prevention systems will initiate automated phone calls to the bank consumers to verify these flagged transactions and they preempt the automated calls by first calling the bank customers themselves and advising them to respond favorably to the subsequent automated phone calls by marking them as “no fraud”.

No one from Greenfield Savings Bank will ever ask you for your full account number, your debit card number, your log in credentials (username or password), or your social security number.  NEVER give this information to a caller, even if they proport to be from our Bank. Spammers can make their caller ID phone number look like the Bank’s.

What you should do?

1. If you have received any such calls or solicitations, hang up and contact Greenfield Savings Bank. If you receive a voice mail of this kind, do not return the call. Call the Greenfield Savings Bank directly at:

• (888) 324-3191

2. We recommend that you set up ALERTs on your GSB account so you can be on the look out for any unusual attempts on the authorized transactions to fraud your account.

Flood Cars

Avoid Home Improvement Scams

• Make sure they're registered or licensed with the state by calling 888-283-3757 or checking at www.mass.gov/consumer
• Make sure the payment schedule is broken into 3 payments: 1/3rd at the start of the project, 1/3rd in the middle and 1/3rd when the work is complete;
• Make sure the contractor takes out the building permit in their name;
• Make sure you check the contractor's references;
• Make sure you have a written contract;
• Make sure you have a copy of the contractor's insurance;
• Make sure you check to be sure there are no complaints against the contractor.

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Scam Alert

• U.S. MARSHALS WILL NEVER ask for credit/debit card/gift card numbers, wire transfers, or bank routing numbers, or to make bitcoin deposits for any purpose.
• NEVER divulge personal or financial information to unknown callers.
• Report scam phone calls to your local FBI office and to the FTC.
• You can remain anonymous when you report.
• Authenticate the call by calling the clerk of the court’s office of the U.S. District Court in your area and verify the court order given by the caller.

Money Wiring

Money wiring scams come in many variations. Scammers like to get paid using wire transfer services because it's fast, the money is often available within minutes, not leaving the consumer time to cancel the transaction once they realize it is a scam. The money is usually picked up in cash and in person making it hard to recover.

Remember:

• Never wire money to claim a prize
• Never wire money to someone you don't know

Watch out for these Money Wiring Scams:

• Lottery & sweepstakes scams
• Overpayment scams
• Relationship scams
• Mystery shopper scams
• Online purchase scams
• Apartment rental scams
• Advance fee loan scams
• Family emergency or friend-in-need scams
• IRS scams

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What You Need to Know About Internet “Phishing”

• Never give out your account number, ATM/Debit card number, PIN or other personally identifiable information if requested via an unsolicited email or phone call.
• Never reveal your PIN to anyone, including Greenfield Savings Bank employees.
• Be sure to log out after your online banking session, and close your browser.
• When discarding banking receipts and credit card statements, it is a good idea to shred these documents, as they contain confidential information.

If You’ve Been “Phished”…

• Immediately contact your financial institution.
• Contact the three major credit bureaus and request that a fraud alert be placed on your credit report. The credit bureaus and phone numbers are:
  • Equifax, 1-800-525-6285
  • Experian, 1-888-397-3742
  • TransUnion, 1-800-680-7289

• File a complaint with the Federal Trade Commission by clicking here or by calling 1-877-382-4357.
  

• NACHA: Corporate Account Takeover Resource Center
• Federal Trade Commission: Your National Resource for Identity Theft
• Office of the Comptroller of the Currency: Fraud Resources
• Latest Scams- FTC Website
• U.S. Postal Inspectors - Mail Fraud
  

Protecting your accounts from fraud is our highest priority. That’s why we have just added additional security measures aimed at stopping fraudulent activity from occurring on your Greenfield Savings Bank Debit Card.

All GSB Debit cards come with EMV chip security feature to help protect you from fraud. Your GSB Debit cards will work anywhere MasterCard® is accepted - at both the new chip-enabled and the traditional swipe-method terminals.

Planning to travel out of the area, such as out-of-state, out-of-the-country or just to Cape Cod? Contact our Customer Service Center or any branch representative and tell them your travel plans including the dates and places. We will put a Travel Notice on your GSB Debit Card to help prevent a Security Hold from occurring.

To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include things like:

If we suspect fraudulent activity, you will receive an automated call or text message to validate the legitimacy of your transaction(s). 

For your security, GSB Automated Fraud Detection calls, text messages, or GSB Customer Service agents will NEVER ask you to provide your full Social Security Number, your full card number, or your personal PIN number. If you do receive a call asking for any of this information, hang up immediately and notify Greenfield Savings Bank toll-free at (888) 324-3191.

To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times. 

Please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any suspicious or fraudulent transactions.

Additional tips to help protect your card include:

Simply put, corporate account takeover is the business equivalent of personal identity theft. Hackers, backed by professional criminal organizations, are targeting small and medium businesses to obtain access to their web banking credentials or remove control of their computers. These backers will then drain the deposit and credit lines of the compromised bank accounts, funneling the funds through mules that quickly redirect the monies overseas into backers’ accounts. A computer can be compromised very easily by visiting an infected website or by simply opening an email. There has been a steady increase in account takeovers since 2009 resulting in billions of dollars of damage.

A Solid Foundation to Build Upon.
When it comes to protecting sensitive financial information from hackers, there’s no substitute for good old-fashioned knowledge. As a business owner, you should have a level of understanding about how to
secure your computers that allows you to take proactive steps and avoid, or at least minimize most threats. Experts advise following best practices, including using a dedicated computer, keeping patches and anti-virus up to date, installing a host-based firewall, verifying all transactions before approving, and reviewing bank transactions daily. These best practices should be the minimum security baseline for every company’s online banking transactions.

If you believe your Greenfield Savings Bank account has been compromised, contact us immediately at 413-774-3191 or 888-324-3191.

USA Patriot Act

• When you open an account, we will ask for your name,
  address, date of birth and other information that will allow us
  to identify you.
• We may also ask to see your driver’s license or other
  identifying documents.

One of the most influential factors in obtaining a loan is your credit score. Building a good credit score and protecting it can help you qualify for the best rates whenever you apply for any type of credit.

Consumers can receive a free copy of your credit reports annually by contacting each of the credit reporting agencies listed below.

Transunion^® 

If you use GSB's Online Banking or Mobile Banking, you may also obtain your credit score and credit report for FREE, any time, through GSB CreditCenter.

Fraud Prevention Tips: Part I

Verify the Authenticity of Any Solicitation

Before sharing account information or parting with funds, do a little research. If you ever question the source or discover that something feels “off”, trust your gut and avoid sharing personal or account information.

• If you are giving to charities or non-profit organizations, ensure that the organization is legitimate. For National charities, you can check the National 501(c)(3) registry to make sure they are a registered non-profit organization. If you choose to give locally, make sure the charity is real. Look for reviews online or ask questions about them.
• It’s ok to hang up. Have you had calls or emails seemingly from a bank, or even the IRS, asking for personal information? These are attempts to take your money, so just hang up! Don’t worry about being perceived as rude, it’s more important to protect your information.
• Don’t give your account information to anyone! Greenfield Savings Bank will not call and ask for your account number, your PIN, or other personal information. Remember, fraud is not your fault UNLESS you give your information away. Call your bank immediately if you believe this has happened.
• The IRS will never call or email. If monies are owed, the IRS will always send a certified letter. They will never call or solicit payment by email.
• Know who is really calling. If a caller is requesting personal or financial information and claims to be a representative of your bank or another business, do your due diligence before sharing any information. Hang up and call your bank back using a published number from a public directory, official company website, or a business card. This serves as confirmation that the request is from a legitimate caller, and will also allow you to report the incident if it turns out to be attempted fraud.
• Be wary of electronic solicitations. If you receive an email asking you to reply with personal information, hit DELETE immediately, and then permanently delete the messages in your trash can or deleted emails folder. Clicking any links in the message could be an attempt to place malicious software on your device and get your personal information.

Fraud Prevention Tips: Part II

Protect Your Online Activities

Privacy is also your responsibility. In the world of corporate breaches, merchant hacks, and social engineering on social media sites, are your devices safe?

• Guard against viruses and malware. Make sure you have updated virus protection on your computers, laptops, tablets, and smart phones (remember, phones are computers too).
• Use social media carefully.
  • Customize your Social Media settings to be as private as possible.
  • Only “Friend” or “Like” those you actually know.
  • Post vacation pictures ONLY when you return home, and ask traveling companions to do the same.
  • Watch who is tagging you, and who you are tagging. If you tag or @mention a friend in a status update, for example, anyone who sees that update can click on your friend’s name and view that person’s profile too.

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Fraud Prevention Tips: Part III

Contest Fraud: Legitimate Winnings Need No Deposit

Any contest, lottery, or winning notification that requires a deposit, pre-paid taxes, or any outlay of money upfront is a scam, plain and simple.

• The method of delivery does not mean your “winnings” are legitimate. No matter how it’s received, whether by phone, email, Fed Ex, Priority Mail, certified mail, etc., any request that asks you for money upfront is a scam.
• Fraudsters look for payment methods that are difficult to trace or refund. Be wary of requests for monies to be sent via wire, Western Union® , MoneyGram® or by buying gift cards in order to claim lottery winnings, to gain a prize or to show “good faith” that a larger sum of money will be sent to you at a later date.
• You cannot win if you did not enter. No matter how good the fraudster’s cover story is, you cannot win a foreign lottery if you are not a resident of that country, nor can you win any contest or lottery that you did not enter. If you can’t recall entering, it’s likely a scam.
• Err on the side of caution when depositing cashier’s checks or money orders. If you get a cashier’s check from someone you don’t know and they tell you to deposit the check and send money back, don’t be fooled!
  • Ask your bank to verify the funds with the originating bank before making the deposit.
  • Request a 5 day or longer hold on that check to be sure it has cleared.
  • Avoid spending the funds even if the bank makes the check available to you.

Otherwise, if the check comes back counterfeit or fraudulent, you will owe the bank those funds.

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Greenfield Savings Bank APP (the “App”)-powered by Fiserv-helps you control your credit and/or debit cards through your mobile device, making it easy to manage your finances on the go.

The App allows you to:

• Get real-time balances for your accounts.
• Manage your money.
• View your transactions and statements.
• Make transfers.
• Pay your bills and manage payees.
• Deposit a check.
• Receive alerts.
• Manage cards.

This Privacy Policy, in combination with other relevant privacy notices that we provide- Example: pursuant to financial privacy laws-is to inform you of the policies and practices regarding the collection, use and disclosure of any personal information that we and our service providers collect from or about users in connection with the App’s website, and mobile application (the “Services”).

Through your use of the Services, we may collect personal information from you in the following ways:

(a) Personal Information You Provide to Us

• We may collect personal information from you, such as your first and last name, address, email, telephone number, and social security number when you create an account.
• We will collect the financial and transaction information necessary to provide you with the Services, including account numbers, payment card expiration date, payment card identification, verification numbers, and transaction and payment history.
• If you provide feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.

  
  

  We also collect other types of personal information that you provide voluntarily, such as any information requested by us if you contact us via email regarding support for the Services.

(b) Personal Information Collected from Third Parties - We may collect certain information from identity verification services and consumer reporting agencies, including credit bureaus, in order to provide some of our Services.

(c) Personal Information Collected Via Technology - We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications, and other online services, such as:

• device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (example: phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (example: Wi-Fi, LTE, 3G), and general location information such as city, state, or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
• Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
• Local storage technologies, like HTML5 and Flash, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
• Location Information. If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, we will collect your location information when you use the Services; for example, to provide our fraud detection services. If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.

(a) General Use-In general, we use your personal information collected through your use of the Services to respond to your requests as submitted through the Services, to provide you the Services you request, and to help serve you better. We use your personal information, in connection with the App, in the following ways:

• Facilitate the creation of, and secure and maintain your account;
• Identify you as a legitimate user in our system;
• Provide improved administration of the Services;
• Provide the Services you request;
• Improve the quality of experience when you interact with the Services;
• Send you administrative email notifications, such as security or support and maintenance advisories; and
• Send surveys, offers, and other promotional materials related to the Services.

(b) Compliance and protection - We may use your personal information to:

• Comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities;
• Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
• Audit our internal processes for compliance with legal and contractual requirements and internal policies;
• Enforce the terms and conditions that govern the Service; and
• Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

(c) Creation of Non-Identifiable Data - The App may create de-identified information records from personal information by excluding certain information (such as your name) that makes the information personally identifiable to you. We may use this information in a form that does not personally identify you to analyze request patterns and usage patterns to enhance our products and services. We reserve the right to use and disclose non-identifiable information to third parties at our discretion.

We disclose your personal information collected through your use of the Services as described below.

(a) In Accordance with Our Other Privacy Notices - Other than as described in this Privacy Policy in connection with the App, this Privacy Policy does not apply to the processing of your information by us or third parties with whom we share information.

(b) Third Party Service Providers - We may share your personal information with third party or affiliated service providers that perform services for or on behalf of us in providing the App, for the purposes described in this Privacy Policy, including: to provide you with the Services; to conduct quality assurance testing; to facilitate the creation of accounts; to optimize the performance of the Services; to provide technical support; and/or to provide other services to the App.

(c) Authorities and Others - Regardless of any choices you make regarding your personal information, The App may disclose your personal information to law enforcement, government authorities, and private parties, for the compliance and protection services described above.

The App may contain links to third party websites. When you click on a link to any other website or location, you will leave the App and go to another site, and another entity may collect personal and/or anonymous information from you. The App’s provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites. We encourage you to read the privacy policy of every website you visit.

You have several choices regarding use of information on the Services.

(a) How We Respond to Do Not Track Signals - Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is currently no standard that governs what, if anything, websites should do when they receive these signals. We currently do not act in response to these signals. If and when a standard is established, we may revise its policy on responding to these signals.

(b) Access, Update, or Correct Your Information - You can access, update, or correct your information by changing preferences in your account. For additional requests, please contact us.

(c) Opting Out of Email or SMS Communications - If you have signed-up to receive our email marketing communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the email or other electronic communication. Alternatively, you can opt out of receiving marketing communications by contacting us at the contact information under “Contact Us” below. If you provide your phone number through the Services, we may send you notifications by SMS, such as provide a fraud alert. You may opt out of SMS communications by unlinking your mobile phone number through the Services.

(d) Opting Out of Location Tracking - If you initially consented to the collection of geo-location information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, if you withdraw consent to our collection of location information, you may no longer be able to use some features of the App.

We implement reasonable administrative, technical, and physical measures in an effort to safeguard the information in our custody and control against theft, loss and unauthorized access, use, modification, and disclosure. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information.

The Services are not directed towards individuals under the age of 16, and we do not, through the App, intentionally gather personal information about visitors who are under the age of 16. If a child under 16 submits personal information to us through the App and we learn that the personal information is the information of a child under 16, we will attempt to delete the information as soon as possible.

This Privacy Policy is subject to occasional revision. We will notify you of any material changes in its collection, use, or disclosure of your personal information by posting a notice on the Services. Any material changes to this Privacy Policy will be effective thirty (30) calendar days following notice of the changes on the Services. These changes will be effective immediately for new users of the Services. If you object to any such changes, you must notify us prior to the effective date of such changes that you wish to deactivate your account. Continued use of the Services following notice of any such changes shall indicate your acknowledgement of such changes.

If you have any questions or complaints about this Privacy Policy or The App’s data collection or processing practices, or if you want to report any security violations to The App, please contact the Bank by email at: customerservicecenter@greenfieldsavings.com

or by mail at: